Privacy, Confidentiality & Your Infomation
Privacy & Confidentiality
Effective date: August 2026
At In This Space, your privacy is important. This Privacy Policy explains how your personal information is collected, used, stored, and protected.
In This Space complies with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.
Information We Collect:
We may collect personal information including:
Your name and contact details.
Information you provide when making an enquiry.
Information provided when booking appointments.
Information you choose to share during counselling sessions.
Payment information where applicable.
How Your Information Is Used
Your information is used to:
Respond to enquiries.
Arrange and manage appointments.
Provide counselling and social work services.
Meet legal and professional obligations.
Improve the services provided by In This Space.
How your information is stored
To provide counselling services, In This Space uses secure third-party platforms to manage appointments, records and communication. These include:
Splose – for appointments, client records, forms, invoices and secure practice management.
Microsoft 365 – for email, calendar and business documents.
Stripe – to securely process online payments (where applicable).
Squarespace – to host this website and process website enquiries.
These providers maintain their own privacy and security standards. Personal information is only collected and used for the purpose of providing services, communicating with you, and meeting legal and professional obligations.
Sharing Information
Your personal information will not be shared without your consent unless:
Required or authorised by New Zealand law.
There is a serious risk of harm to you or another person.
There are concerns about the safety of a child or vulnerable person.
Disclosure is otherwise permitted under the Privacy Act 2020 or the Health Information Privacy Code 2020.
Website
This website may collect limited technical information, such as website traffic and usage statistics, through standard website analytics. Cookies may be used to improve your browsing experience and website performance.
Your Rights
Under the Privacy Act 2020, you have the right to:
Request access to your personal information.
Request correction of your personal information.
Request information about how your personal information is collected, used and stored.
Requests can be made using the contact details below.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Josh Macfarlane
Registered Social Worker
In This Space
Whangārei, New Zealand